Great leaders serve by placing the needs of others first. They fine-tune the art of empathic statements. An easy way to understand empathic statements is that they can begin with “So you…” followed by the topic or idea that causes them anxiety or joy. For example, “So you think the HOSA project I’m suggesting will cost too much.” Empathic statements create a non-threatening environment wherein people can openly express themselves. If the empathic statement is off the mark, people will likely correct the assertion and provide the real reason for their anxiety.

Examples of empathic statements:

• "So you appear to be having a bad day."
• "You must have worked really hard on this."
• "Your AP chemistry class is a bear! How are you doing?"
• "It seems like you have a lot on your plate."
• "You must be really excited about next week's HOSA conference."
• "There were a lot of people in your event. You must feel elated to have placed first!"

Empathic statements indicate that you are focused on others and their needs. By starting with "So you…" there is an implication that you took the time to see the world through their eyes and you care enough to comment. You will be amazed how others positively respond to the idea that you care. Empathic statements are a powerful leadership tool and will serve you and others well in your professional and personal life.